FAQs

No elevators on site.

Posting signs/notices requires management approval.

Bicycle/scooter use is permitted within community guidelines.

Balcony/patio storage restrictions apply. Contact management for details.

Grill use is subject to community policies.

Smart doorbells and similar devices require management approval.

Large deliveries should be coordinated with the office.

Satellite dish and antenna installations require approval.

Residents can submit feedback via our online portal or office.

Renter’s insurance is required. Minimum coverage details are available in the lease.

Yes, holiday decoration policies are outlined in the community guidelines.

Report lost/stolen items to the office or security personnel.

For noise complaints after hours, contact [CONTACT DETAILS].

Early lease termination policies depend on lease agreements.

Subletting policies vary. Contact management for eligibility.

Contact the office to update your contact information.

Lease renewal processes can be completed online or in-person.

Yes, apartments feature accessibility options such as [FEATURES].

The HVAC system has a BTU rating of [BTU NUMBER].

Yes, storage closets/spaces are available in each unit.

Apartments feature [SOUNDPROOFING DETAILS] between units.

Standard window coverings include [COVERING TYPE].

Yes, residents may paint with prior approval. Restrictions may apply.

Yes, energy-efficient features such as [FEATURE] are included.

Yes, apartments are pre-wired for [SERVICES].

Ceiling heights range from [HEIGHT] feet.

Yes, ceiling fans are installed in each unit.

Appliance brands and models vary by unit. Contact management for details.

Apartments feature [FLOORING TYPE] throughout.

Window dimensions vary by floor plan. Contact the office for details.

Popular local restaurants that deliver include [LIST].

Yes, nearby hospitals and urgent care facilities are accessible.

Yes, farmers' markets and grocery delivery services are available.

Yes, there are parks and recreational areas nearby.

We are in the [SCHOOL DISTRICT] district.

Yes, on-site storage units are available for residents.

Yes, our community offers various programs and classes.

Yes, bicycle storage and repair facilities are provided.

Yes, electric vehicle charging stations are available.

Yes, car washing and detailing services are available on-site.

Yes, residents can join our online community groups for updates and discussions.

Yes, public transportation and ride-sharing options are available nearby.

Yes, residents may receive discounts from local businesses. Ask the office for current offers.

Yes, planned community improvements or renovations are communicated in advance.

Yes, designated smoking areas are available on the property.

Yes, there are walking and jogging trails nearby.

Yes, a community garden/green space is available for resident use.

Approval is required for in-ground lanterns. Contact the office for installation guidelines.

Yes, sprinkler systems are provided in private yards.

Yes, lawn services for private yards are managed by the community.

Yes, our community offers private yards/green spaces for select units.

Yes, handicap-accessible apartments are available. Contact the office for availability.

Yes, the mail area is monitored via video surveillance for added security.

Installation fees for internet or cable depend on the provider. Contact your service provider for details.

Opt-out options depend on the service type. Please speak with management for specific policies.

Guest parking duration may be subject to community policies. Check with the office for details.

Additional guest parking permits can be obtained from the leasing office.

Guest parking in carports is only allowed if explicitly permitted by management.

Yes, guest parking passes may require renewal based on the community's policy.

Guest vehicle registration can be completed through our leasing office or online portal.

Guests can park in designated visitor parking areas.

Guests can stay up to [NUMBER] days before requiring management approval.

Guest limits vary based on community policies. Please refer to the lease agreement for details.

Yes, apartments can be rekeyed upon request. Fees may apply.

Yes, entry codes can be changed upon request. Contact the office for assistance.

Yes, residents are responsible for replacing their own remote batteries.

Yes, additional remotes or keys can be requested. Fees may apply.

Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.

Yes, fire extinguishers are provided in each apartment for safety.

Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.

Resident events are held [FREQUENCY], and we encourage all residents to participate.

Valet trash service is mandatory for all residents and included in your fees. Opt-out options may vary.

The valet service collects up to [NUMBER] bags per designated pickup day.

Recycling requirements vary by vendor. Please refer to our recycling guidelines or speak with the management team.

Yes, our valet vendor offers recycling services. Contact the leasing office for details on accepted items.

Yes, our valet trash service requires specific bag sizes. Please check with management for the approved bag type.

[Yes/No], residents can request [list additional services].

Pest control is scheduled on [days].

[Yes/No], transfers for pest control issues are evaluated on a case-by-case basis.

Residents can have up to [XX] guests at a time.

[Yes/No], guests staying longer than [XX] days must be registered.

[Yes/No], guests [can/cannot] receive packages at the leasing office.

[Gas/Electric/Both] are available.

[Yes/No], [explain any restrictions or approval process].

[Yes/No], [mention camera locations].

[Yes/No], [describe camera coverage].

[Yes/No], a courtesy officer is available [mention contact method].

[Yes/No], deliveries must follow [community delivery policies].

[Yes/No], contactless move-in is available by [explain how].

[Explain registration process and any additional costs].

Residents can pay rent at [list participating stores].

Fees for lost or broken remotes/keys are [$XX per item].

[Yes/No], recycling bins are located [at specific locations].

[Yes/No], water bills are [individually metered or allocated based on unit size/occupancy].

The towing company is [Company Name], reachable at [Phone Number].

Towing is enforced [mention rules, time, or unauthorized parking situations].

The maximum number of guests per resident is [XX].

[Yes/No], the clubhouse can be reserved for [$XX/hour].

Reservation fees range from [$XX to $XX], depending on the amenity.

Residents can reserve [clubhouse, BBQ area, etc.].

[Yes/No], packages are held for **[XX] days before being returned to sender.

[Yes/No], residents must register [online or at the leasing office].

[Yes/No], package lockers are available at [location].

Carports cost [$XX/month], and garages cost [$XX/month].

[Yes/No], garages are available for [$XX/month].

Regular parking spots are not assigned.

Current residents can extend their lease on a month-to-month basis with a $500 premium monthly. Month-to-month lease are not offered to new residents.

The standard lease term is 6-15 months.

Quiet hours are enforced from [10:00 PM – 7:00 AM].

Trash bins are located next to building 6.

Valet trash pickup is on Sun-Thurs at 8pm. Trash must be placed out by [specific time].

Pet fees include a $400 non-refundable pet fee, and $20 monthly pet rent per pet.

The community allows cats and dogs. There are no breed restrictions.

The fitness center is open 24/7

The pool is open from 10:00 AM – 10:00 PM. Pool rules must be followed at all times.

Maintenance requests can be submitted through our online resident portal, by phone, or office visit. Emergency maintenance can be reached at 903-405-4885, option 3.

Guests can park in any regular parking spot. Carports and garages are reserved.

The apartments are wired with Optimum.

Yes, internet is included in our $69 technology package, as well as basic Dish Network.

Residents can choose any service provider that services the area.

No, utilities included are not included. Residents are responsible for water and electric.

The security deposit is $300 for one bedrooms, $400 for two bedrooms, and $500 for three bedrooms. It is returned within 30 days after move-out, pending any deductions for damages or outstanding balances.

Keys can be picked up from 9am-6pm Monday-Friday, Saturday 10am-5pm, and Sunday 1pm-5pm at the leasing office. Please bring a valid photo ID and any required move-in paperwork.

Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!

Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)

Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.

We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.

Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.

We understand that not everyone needs a long term lease so we offer leases as low as 6-months.

Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.

Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.

Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.

While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.

Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.